Avaya (av)

nel triennale sembra vedere la formazione in atto di un ts ribassista di cui disegnerebbe la seconda spalla. Oggi è piuttosto venduta
 

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ridendo e scherzando trovano sempre nuovi clienti. Anche da noi l'IP dovrà crescere parecchio;)
Retail Banks Turn to Avaya IP Telephony to Cut Costs, Improve Customer Service at Branch Locations
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15 March 2005, 07:15am ET

- Adoption of new technology reflects industry-wide 'branch renewal' trend

BASKING RIDGE, N.J., March 15 /PRNewswire/ -- According to Datamonitor, a leading market research firm, branch banks are taking center stage in the retail banking industry. In fact, a "branch renewal" is underway as companies strive to grow new revenues by improving front-line customer service and to cut costs by automating their operations(1).

Among the technologies helping to drive this branch-level transformation is Internet protocol (IP) telephony, a software-based technology that transmits voice as data over a computer network in a manner similar to email. Businesses of all sizes are adopting this rapidly emerging technology in order to enhance communication with customers and colleagues and reduce costs.

IP telephony solutions from Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services, are facilitating branch renewal by helping community banks around the country build stronger customer relationships and improve their profitability. Among them are Florida Transportation Credit Union, Bank 10 and Truliant Federal Credit Union. All three use Avaya IP Office for their multi-site networks. IP Office is a converged voice and data communication solution designed specifically for small- to mid-sized firms and branch offices of larger enterprises. IP Office offers a variety of cost-effective, business-enhancing features that are typically available only for big businesses. Avaya has sold more than 38,000 IP Office systems to businesses worldwide.

Florida financial institution automates call flow to free staff resources

Florida Transportation Credit Union, a member-owned financial institution serving the Florida Department of Transportation, Turnpike Enterprise and other state agencies, is using IP telephony to improve customer service by automating functions that previously required a staff member's intervention.

"We've been able to route customers directly to automated account information using the auto-attendant feature of IP Office, while still giving them the option of reaching a service representative or loan officer if they need personal attention," said Scott Meyer, Florida Transportation CEO. Now two-thirds of the daily incoming calls the organization receives, which fluctuate between 750 and 2,000 are handled automatically.

In addition, Avaya IP Office has allowed the organization to establish 24-hour customer service capabilities. After hours, auto-attendant voice prompts automatically route callers to a Visa customer service representative to report a lost or stolen bankcard, without requiring the customer to hang up and redial.

IP Office delivers cost savings to Florida Transportation by eliminating long distance charges between the credit union's Miami and Ft. Lauderdale offices and by reducing the staff required to handle customer calls.

"The system paid for itself in the first six months," Meyer said.

The IP telephony solution for Florida Transportation was sold through Avaya BusinessPartner Communication Solutions USA.

On-demand conferencing improves efficiency and customer service

Mentioned Last Change
AV 13.03 (Unchanged)
For Bank 10, a Missouri-based community bank with five branch locations, IP Office is delivering improved productivity and customer service by eliminating the headaches once associated with daily organization-wide conference calls. Previously, each branch had its own individual phone system, making conferences cumbersome to initiate and often impossible to hear. With IP Office serving all five branches, a built-in 64-port audio conferencing bridge and a web-based scheduling interface now make it simple to set up calls and to collaborate with customers and colleagues on demand.

"IP telephony is transforming our business," said Bill Delphia, network administrator for Bank 10. "Conferencing is just one example. Now, instead of audio that deteriorates as more people are added, the clarity is excellent. We're also saving time and money since we now can conduct large meetings and even training sessions over the phone. Before IP Office, we couldn't attempt to do that."

Bank 10 also has improved customer service with IP Office. Previously, callers who dialed one of its local branches for information had to hang up and redial if the specific individual or department they needed resided at a different branch. Now an Avaya IP Office call center application easily routes customers to the appropriate contact, regardless of where that contact is located.

Since IP Office supports a variety of endpoints and network connectivity options, Bank 10 can use a mixture of digital and IP phones, both wired and wireless, with network connectivity that ranges from T1 to analog lines, depending on what is most affordable and useful for each branch.

The IP telephony solution for Bank 10 was sold through Avaya BusinessPartner Choice Solutions.

Credit union delivers headquarters communication features to branches

offices

Truliant Federal Credit Union turned to Avaya IP Office for an economical way to deliver headquarters-like communication capabilities to branch financial centers. The far-flung company has 25 offices in five southeastern states serving 175,000 members.

"We discovered that IP Office is a small PBX with a server attached to it, and it could give us the same features at our branch locations that a big headquarters system provides," said Tammie Bennett, network services manager for Truliant. "It's the best small phone system I've ever seen. We simply ship it to a branch and know it will work there. You don't have to buy anything special."

Truliant uses IP Office for more than voice. When one of its offices wanted to add a new teller machine in its parking lot, it simply ran fiber optic cable to the machine and added an IP extension for connectivity to the bank network.

For its Winston-Salem, N.C., headquarters and customer contact center, Truliant uses Avaya Communication Manager IP telephony software running on an Avaya S8700 Media Server. Two of the company's branch Avaya IP Office systems are now networked back to headquarters via IP trunks for four-digit dialing and seamless connectivity.

The IP Office solution for Truliant was sold through Avaya BusinessPartner Saturn Communications.

About Avaya
 
adolar ha scritto:
entro a questi livelli;):rolleyes:
bella cretinata. il grafico mi sembra la costa ligure per il momento. Sotto c'è il mare:rolleyes:
 
adesso siamo appoggiati alla trend rialzista. Il TS sembra ssumere dimensioni mostruose:eek:
 

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intra migliorato e fondo tondeggiante. Vediamo se curva verso l'alto;)
 
sembra impostata bene e se infischia del trend per il momento. Anche se è debole;):rolleyes:
 
questo è lo scalpo del gorno. Adesso 12,93;)
 
ogni tanto qualcuno ne acquista 100.000
occhio alla trimestrale il 19
AV Q2 2005 $ 0.17 n/a $ 0.08 19-Apr-05 AMC
 
adolar ha scritto:
ogni tanto qualcuno ne acquista 100.000
occhio alla trimestrale il 19
AV Q2 2005 $ 0.17 n/a $ 0.08 19-Apr-05 AMC


mer@a...

sono a 8,93 ieri a 10.70 azz
 
elias ha scritto:
mer@a...

sono a 8,93 ieri a 10.70 azz
le ho flattate a 8,50 e sono di nuovo dentro a 8,2. Potrebbe puntare a 7,5, anche se l'outlook non è negativo per quest'anno, visto che punta a ricavi sopra il 23%. Il risultato dell'anno precedente era stato influenzato da una plusvalenza fiscale a quanto pare di vedere. Non buona le eventuali tracce di un softening del mercato. Ma è un'ipotesi della società e qualora succedesse danneggerebbe l'intero settore;)
 
Avaya 2Q Net Dn On US Sales, Acquisition, Yr-Ago Gain >AV
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19 April 2005, 5:46pm ET

BASKING RIDGE, N.J. (Dow Jones)--Avaya Inc.'s (AV) fiscal second-quarter net income plunged to $36 million from $125 million a year earlier, as a tax benefit boosted year-earlier results. The business-communications company also blamed slower sales in the U.S., an acquisition, and early signs of softness in the domestic market.

Avaya said it will miss its target for growing revenue, operating income and operating margin in 2005, according to a press release Tuesday.

The software and services company earned 7 cents a share for the quarter ended March 31, down from 27 cents a share a year earlier. Results for the latest quarter include Tenovis, a European provider of enterprise communications systems and services, which Avaya bought in November and which hurt results by about 6 cents a share.

Revenue in the most recent quarter climbed 21% to $1.22 billion from $1.01 billion for the same period a year ago, primarily on acquisitions and growth outside the U.S.

U.S. product and services revenues declined year-over-year.

"Three key factors affected our overall performance: our implementation of a new go-to-market model in the U.S., which has created some disruption affecting U.S. sales; the impact of the Tenovis integration; and early signs of potential softness in the U.S. technology market," said Don Peterson, chairman and chief executive of Avaya, in the release.

Avaya, spun off from Lucent Technologies (LU) in 2000, plans to focus on cost cuts and improving its results in the U.S.

Shares of the company fell to $8.80, on Inet, after closing at $10.69 on the New York Stock Exchange, and are unavailable for late trading. The company's shares hit a 52-week low of $10.35 on Friday. The high for the last 52 weeks was $17.76, reached on Dec. 17.

Avaya backed off its fiscal 2005 guidance but still expects an improved second half, with sequential revenue and profit increases in the third fiscal quarter and further improvement in the fourth fiscal quarter

In January, Avaya said it planned to boost fiscal 2005 revenue by 25% to 27% over fiscal 2004 revenue of $4.06 billion.

Analysts on average expect 2005 revenue of $5.15 billion, which represents growth of almost 27%.

At the time, Avaya also said it would grow operating income by 40% from $311 million in fiscal 2004 and raise its annualized operating margin to between 8.5% and 9%, from 7.7% in 2004.

In its latest release, Avaya said its board authorized the company to repurchase up to $500 million of its outstanding shares in the next two years with cash on hand.

As of March 31, the company had $855 million in cash and cash equivalents with about 480 million outstanding shares. Avaya Inc. - Basking Ridge, NJ

2nd Quar March 31:

2005 2004 Revenue $1,222,000,000 $1,006,000,000 Inc cont op 36,000,000 a 103,000,000 Inc dis op .... 22,000,000 Net income 36,000,000 a 125,000,000 Avg shrs (diluted) 493,000,000 473,000,000 Shr earns

Inc cont op .07 .22

Inc dis op .... .05

Net income .07 .27

6 Months: Revenue 2,370,000,000 1,977,000,000 Inc cont op 69,000,000 b 133,000,000 Inc dis op (2,000,000) 2,000,000 Net income 67,000,000 b 135,000,000 Avg shrs (diluted) 493,000,000 466,000,000 Shr earns

Inc cont op .15 .30

Inc dis op (.01) ....

Net income .14 .30

Figures in parentheses are losses.

a. Includes an $81 million tax benefit.

b. Includes a $74 million tax benefit.

Company Web site: http://www.avaya.com

-Jacquie Jordan; Dow Jones Newswires; 201-938-5400

Dow Jones Newswires

04-19-05 1746ET

Copyright (C) 2005 Dow Jones & Company, Inc. All Rights Reserved.
 
adolar ha scritto:
le ho flattate a 8,50 e sono di nuovo dentro a 8,2. Potrebbe puntare a 7,5, anche se l'outlook non è negativo per quest'anno, visto che punta a ricavi sopra il 23%. Il risultato dell'anno precedente era stato influenzato da una plusvalenza fiscale a quanto pare di vedere. Non buona le eventuali tracce di un softening del mercato. Ma è un'ipotesi della società e qualora succedesse danneggerebbe l'intero settore;)


o.k aspettiamo i 7,50 anticipare ora mi sembra un azzardo....
 
elias ha scritto:
o.k aspettiamo i 7,50 anticipare ora mi sembra un azzardo....
magari controlla un grafico su base biennale, perchè siamo ben sotto i minimi annuali. Sobno rientrato non on l'intenzione di andare long per il momento. Sembra che adesso ci siano delle ricoperture, ma con RSi intra a 5... a 8
 
riprese anche le altre 500 a 7,94;)
Stiamo a vedere che aria tira;)
 
adolar ha scritto:
riprese anche le altre 500 a 7,94;)
Stiamo a vedere che aria tira;)


quando è scesa sotto i 7.80 mi è venuta voglia......

ma poi ho pensato che era meglio aspettare ........

spero per te che domani apri con un + 10% come capita spesso dopo scivoloni come questi

ciauz
 
elias ha scritto:
quando è scesa sotto i 7.80 mi è venuta voglia......

ma poi ho pensato che era meglio aspettare ........

spero per te che domani apri con un + 10% come capita spesso dopo scivoloni come questi

ciauz
sta rimbalzando, occhio;)
 
adolar ha scritto:
sta rimbalzando, occhio;)


ho visto vecchio volpone............;)

tra l'altro sto notando che salgone molte azioni che in questi 2 giorni erano state bastonate......

adesso sono su tbus anche lei in progresso

ciauz
 
elias ha scritto:
ho visto vecchio volpone............;)

tra l'altro sto notando che salgone molte azioni che in questi 2 giorni erano state bastonate......

adesso sono su tbus anche lei in progresso

ciauz
adesso rilancio il 3D di un altro titolo inciofechito. Dai 1 occhiata eventualmente;) ARIBA
 
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