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Klarna AI assistant handles two-thirds of customer service chats in its first month
tutti i numeri qui enunciati sono eclatanti:
tutti i numeri qui enunciati sono eclatanti:
- The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats
- It is doing the equivalent work of 700 full-time agents
- It is on par with human agents in regard to customer satisfaction score
- It is more accurate in errand resolution, leading to a 25% drop in repeat inquiries
- Customers now resolve their errands in less than 2 mins compared to 11 mins previously
- It’s available in 23 markets, 24/7 and communicates in more than 35 languages
- It’s estimated to drive a $40 million USD in profit improvement to Klarna in 2024