Probabilmente sei INT, puoi provare a fare il recupero password. Questa l'ultima email ricevuta da loro:
Dear client
FINAL REMINDER
You are receiving this email because you are a client of FTX EU Ltd (previously K-DNA Financial Services Ltd).
This email serves as a
final reminder following our first email dated 30 March 2023 and our second email dated 13 April 2023 (which are attached to this email).
We have started the registration of balance claims as a necessary step towards enabling withdrawals of balances as of 12 November 2022.
Please note that you have until 1 May 2023 to claim your balance and complete the process for KYC. Please note that any later completion of this process may delay your withdrawal request and/or may prevent us to proceed with returning balances in an orderly manner.
We urge you to take the relevant steps as soon as possible in order to start the process for the registration of your claim.
To claim your balance, please follow the steps below:
● Go to
https://ftxeurope.eu/
● Login with your FTX credentials (using the same email account from
ftx.com/eu)
● Verify your account
● Check the balance shown in EUR
● Upload your KYC documents
● Complete your claim
For more information, please refer to the attached email which was sent to you on 30 March 2023.